Return on Investment Guarantee

How it Works

It's simple math. If you pay us a fee (e.g., $97) for a report, and the insurance company pays you $0 (or anything less than $97) for your diminished value claim, we will refund 100% of the money you paid us.

The "Fair Shot" Checklist (Eligibility)

To ensure the tool is being used for valid claims, we ask that you meet a few standard criteria:

1. It's the Right Vehicle

• Ownership: You must be the registered owner (leased vehicles generally do not qualify for diminished value claims).
• Clean History: The vehicle must have no prior accidents. (Insurers typically deny diminished value if the car has a prior damage history).
• Modern Vehicle: Model year within the last 10 years and under 50,000 miles at the time of the accident.

2. You Submitted the Report

We provide the documentation, but you must take the action. To qualify:

• Proof of Submission: You must provide proof that you actually sent the PayoutJet report/demand letter to the insurance company (e.g., an email screenshot or certified mail receipt).
• Note: We cannot refund the fee if you purchase the report but never submit it to the insurer.

3. The Result

The final payout from the insurer for this specific claim (Diminished Value and/or Loss of Use) is less than the fee you paid PayoutJet.

What This Guarantee Does NOT Cover (Important)

We guarantee our fee, not the value of your claim. Our reports provide data-driven estimates to help you in your self-directed negotiation. However, insurance outcomes depend on many factors outside our control (such as policy limits, state laws, or specific adjuster discretion).

• No Value Guarantee: If our report estimates your claim is worth $3,000, but the insurer only pays you $500, we are not liable for the $2,500 difference.
• Fee Only: In that scenario, because you recovered more than the cost of our service ($500 > $97), you would not be eligible for a refund of the PayoutJet fee.

How to Claim Your Refund

If the insurer denied your claim or paid less than our fee, simply let us know.

1. Email [email protected] within 30 days of the insurer's final decision.
2. Use Subject Line: "Refund Request – [Order #]"
3. Attach two things:
   • Proof of Submission: A screenshot or receipt showing you sent the report to the insurer.
   • The Result: The final offer/denial letter from the insurer.

We will review your request within 5 business days and process the refund to your original payment method.

The Fine Print

• Terms of Service Apply: This policy is subject to our Terms of Service, which govern your use of the platform. Please review the Terms for full details on liability, dispute resolution, and your rights.
• Coverage Required: This refund policy does not apply if your insurance policy does not cover diminished value claims.
• Chargebacks: If you file a dispute with your bank, we are required to pause all refund processes to handle the legal dispute. It is much faster to email us first.
• One per Customer: This guarantee applies to the specific claim tied to your order.
• Non-Refundable Costs: We can only refund fees paid directly to PayoutJet. We cannot cover third-party costs (like postage, independent inspections, or notary fees).
• No Prior Payout Acceptance: You must not have already accepted a diminished value or loss of use payout before submitting your PayoutJet material.
• Insurance Submission Timing: You must submit your claim to your insurance company within 30 days of your payment to PayoutJet.
• Refund Request Window: You have 100 days from your payment date to submit a refund request to PayoutJet for it to be valid.